Must have Experience- Service Manager
Why Join Us?:
- Work-Life Balance: We operate Monday through Friday, and you'll enjoy most major holidays off.
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career advancement.
- Employee discounts on services and parts.
About Us:
At Kolben Auto Care, we take pride in providing high-quality automotive services to our loyal customers. We’re seeking an experienced and dedicated Service Manager to join our team. As a Service Manager, you will play a crucial role in ensuring smooth operations, delivering excellent customer service, and leading a skilled team of technicians.
Job Responsibilities:
- Oversee day-to-day operations of the service department, ensuring efficiency and high-quality service.
- Manage and mentor a team of service advisors and technicians, providing training and guidance.
- Develop and implement strategies to improve service department performance, customer satisfaction, and revenue.
- Schedule and coordinate service appointments, ensuring timely completion of repairs and maintenance.
- Handle customer inquiries, complaints, and concerns professionally and promptly.
- Maintain accurate records of service orders, repair history, and customer interactions.
- Monitor inventory and order parts to ensure the department is stocked.
- Collaborate with the sales and parts departments to streamline workflow.
- Prepare reports on department performance, including sales, productivity, and customer satisfaction.
Qualifications:
- Proven experience in a service management or leadership role, preferably in the automotive industry.
- Strong understanding of automotive repair and maintenance processes.
- Excellent communication and customer service skills.
- Ability to manage a team and work in a fast-paced environment.
- Problem-solving skills and a strong attention to detail.
- Proficiency in service management software and Microsoft Office Suite.
- Ability to manage budgets and meet financial goals.
- ASE certification or equivalent is preferred, but not required.